FAQs

Do you require a deposit?

Yes. We require a 50% non-refundable retainer fee to reserve your desired items or packages. We also require a signed rental agreement at the time of booking. Items are not held without both a retainer and contract.

Are there any extra fees?

At Pieceful Settings, we want your wedding planning (and day) to go as smooth as possible. For this reason our package pricing includes delivery, custom designed tables, setup, pick-up and cleaning. 

Non package pricing will be subject to delivery & set up fees.

When comparing the price of our services to other china rental or catering companies, please ensure you factor these costs as well as the cost of waitstaff wages to get an accurate idea of what your rental costs are.

What is your rental period?

Our rental rates are based on a per event basis which we generally consider to be a maximum of 24 hours, however length of rental ultimately depends on venue restrictions and our delivery/pick-up schedule. If you need our rentals for longer than a 24 hour period, we can discuss longer term rates.

Can I make changes to my order?

We realize that you may need to make changes to your order, especially if reserving early. Should you wish to cancel or substitute a portion of your order, the total fee shall not decrease by more than 20% of your total rental fees. You can add or reduce items until 15 days before the event date. Reductions after final payment is due will not be subject to a refund. Additions can be added 15 days prior to the event. Keep in mind that additions are subject to availability.

How far in advance should I reserve items?

As soon as you can after you book your venue, as most of our pieces are one-of-a-kind and in high demand. Our all-inclusive packages are commonly reserved 12-18 months in advance. 

 

We are selective about our workload, especially in terms of our styling services so that we can offer the best quality service and ensure a harmonious relationship between the client and Pieceful Settings team. These packages have limited availability, so lets chat as soon as you have your venue arrangements made!

Do items need to be returned clean?

All dinner and flatware is sent to you clean, sterilized and ready to use. While we require food to be scraped from the plates, our team will collect the dishes and wash and sterilize them upon return. 

Do you purchase items from the public?

Yes! We are always adding new and interesting pieces to our inventory. We are very selective but would love to take a look at what you're selling. Please send an email to sheila@piecefulsettings.com with photos and your asking price.

What happens if something gets damaged?

We know that accidents happen. We've had our fair share of mishaps. 

 

A 10% refundable damage deposit is charged on all rental items. This damage deposit covers rental items that are damaged or lost during the course of your event. The deposit will be returned to you minus the fees for the missing or damaged items within 90 days following your event. Damage includes, but is not limited to, staining, cracks, chips, broken or missing items. 

 

We have these rules in place to protect the quality of inventory to all of our clients. We strongly urge you to obtain an event insurance policy for your special event so that you can protect yourself against unforseen damages.

Are you available for styled shoots?

We love styled shoots and have participated in several! It's a great way for us to get inspired and be creative with other professionals in the industry. We'd love to hear about your concept! Please send us an email at sheila@piecefulsettings.com for inquiries.

You can find our stylings on the following websites: 

Melissa Hearts Weddings
Zola
Adirondack Mountain Gatherings

Contact us today!

sheila@piecefulsettings.com

518.744.0750

Vintage China Rentals

in the Adirondack, Albany, Saratoga

Lake George regions & beyond.

Zola